Terms & Conditions

When you place your order on the J Clemishaw website you will be asked to confirm that you accept our terms and conditions laid out here.

All our tarpaulin sizes are 'cut sizes' which is industry standard terminology for the size of the material before it is fabricated into a tarpaulin. Therefore expect the 'finished' size to be up to a maximum of 30 cms shorter.

ACCEPTANCE OF ORDER

When confirmation of your order is received, this is to indicate that we have received and accepted your order. Please note that if there has been a mistake in pricing or delivery costs that would have been obvious to the customer, we reserve the right to request additional payment for the correct amount or cancel the order.

DELIVERY

We aim to get your order delivered to you as soon as possible, normally within 48 hour from shipped notice. Orders received before 3pm will be packaged ready for collection by our delivery company on the same working day. Orders received after 3pm will be collected by our delivery company on the following working day. Customers will normally receive their order two working days after collection from ourselves but this may, in exceptional circumstances, take up to 3 working days. We will send you an email when your order has left our premises. Please bear these time scales in mind before contacting us about non-delivery.

Please note "2-3 days" "Next Day" "48 hour" "24 hour" or "Next Working Day" does not include Saturday, Sunday or Bank holidays.

As we use external parcel carriers we cannot be held responsible for any delays or non delivery they incur in the delivery of the products ordered. All delivery dates offered are entered into in good faith but cannot be guaranteed. It is our recommendation that no work should be undertaken until the goods have arrived.If your item is not in stock for a web order, we will email you before deciding how to proceed.

PAYMENT

Our order and payment processes are fully secured using a 128-bit encryption payment gateway provided by FirstData. Customers may pay by credit/debit card. If you wish to use an existing PayPal account we are also able to accept payment using this method, which is presented as an option during checkout.

RIGHT TO CANCEL

Under the distance selling regulations, if you are a consumer, you have the right to cancel your order for any item purchased on this website, for a full refund of the original goods purchased. Your cancellation rights expire 7 days after receipt of the goods. The distance selling regulations (www.hmso.gov.uk/si/si2000/20002334.htm) provide further information regarding your cancellation rights. Deemed delivery date will be 2 working days from date of posting. Notice of cancellation must be given in writing or via email using the contact information on this website.Goods returned due to cancellation must be complete with any original packaging and be in a re-saleable condition, i.e. not damaged, stained or used. The customer will bear the cost of returning the goods to J Clemishaw. We will issue a full refund for the original goods purchased.

RETURNS AND REFUNDS

You must call us before returning any products, we will only accept returns if we know about them.You may, at our discretion, return a product at your expense and we will give you a refund, excluding any delivery charges. Unless you cancel your order within 7 days following the date of delivery of the product, in which case we will also refund the delivery charge. We reserve the right to deduct a 15% restocking fee from any refunds. In the unlikely event that a product is faulty or it has been damaged during delivery, we will exchange the product or provide you with a full refund. Notification of any defect must be made within 7 days of the product being delivered to you. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.We do not accept returns on any bespoke or 'Cut Length' products as these cannot be made available for resale. Due to the vast amount of different uses of our products we cannot be held responsible for any third party damage incurred in their use.Please bear in mind that eyelets can also come under a lot of pressure, and so any stress points should be reinforced. While the material a tarp is made from may be heavy duty, no guarantee is given to the eyelets. Fixing additional eyelets can help spread the load.

YOU MUST CONTACT US PRIOR TO RETURNING DAMAGED OR FAULTY GOODS TO INFORM US OF YOUR INTENTIONS


Our terms, cancellation and returns policies do not affect your statutory rights as a consumer. We guarantee your satisfaction. If you are unhappy with your purchase in any way, please contact us and we will do our utmost to arrange a satisfactory outcome for youIf you need to reach us, please use the Contact us link in the menu to the left.

PLEASE NOTE THAT ALL IMAGES ARE FOR GUIDANCE ONLY AND DO NOT NECESSARILY REFLECT THE COLOURS OF THE ITEMS AVAILABLE.